Privacy policy

Who we are

The data controller for this website is Process Measurement & Analysis Limited (trading as PMA), company number 01015471. Our registered office is Brook Mills House, Carr Lane, Slaithwaite, Huddersfield, England, HD7 5BG. For privacy enquiries, email [email protected], telephone 01484 843 708, or write to the registered office.

What information we collect

When you submit a Lab Forensics enquiry form, we collect the information you choose to provide, including your name, email address, subject, company name, town or city, telephone number, message and your privacy acknowledgement. The form and website may also process technical and security information to prevent automated abuse.

Our website and hosting systems may create technical logs containing information such as an IP address, browser or device information, requested pages, timestamps and security events.

Please do not include special category personal data, confidential personal information or information about another person in an enquiry unless it is necessary and you are authorised to provide it.

Why we use personal information

Enquiries and potential contracts: to respond to questions, assess an application, prepare information or a quotation, and take steps requested before entering into a contract. We rely on steps taken at your request before a contract and on our legitimate interests in operating our business and answering relevant business enquiries.

Website operation and security: to deliver the website, prevent abuse, diagnose faults and protect our systems. We rely on our legitimate interests in operating a secure business website and, where applicable, compliance with legal obligations.

Records and legal matters: to keep appropriate business records, establish or defend legal claims, and comply with applicable law. We rely on legal obligations and our legitimate interests as appropriate.

Submitting an enquiry does not by itself subscribe you to marketing communications. We will only send electronic marketing where we have an appropriate legal basis and will provide an opt-out where required.

Cookies and website operation

Cookies and similar technologies may be used where necessary to operate and secure this website. WordPress uses cookies for authorised administrator sign-in and preferences. You can manage or delete cookies through your browser settings; blocking necessary cookies may affect website functionality.

Contact forms and service providers

Form submissions are stored in the protected WordPress submission database and delivered to the PMA team responsible for Lab Forensics through the configured email service. We use service providers where necessary to operate this website, including website hosting and technical-support providers, WordPress/Forminator, SMTP2GO for email delivery, Cloudflare for website delivery and security.

These suppliers process information on our behalf or under their own applicable terms. We do not sell personal information. We may disclose information where required by law, to protect legal rights, or in connection with a genuine reorganisation or sale of the business subject to appropriate safeguards.

International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we use the transfer mechanism and safeguards applicable to the provider and destination, such as UK adequacy regulations or approved contractual safeguards. Contact us if you would like further information about the safeguards relevant to your information.

How long we keep information

We keep enquiry and business correspondence only for as long as reasonably necessary to respond, administer the resulting business relationship, meet legal, accounting or regulatory requirements, and establish or defend legal claims. Technical and security logs are retained according to operational and security needs. We review the need for information and delete or anonymise it when it is no longer required.

Your data-protection rights

Depending on the circumstances, you may have rights to be informed, access your personal information, correct inaccurate information, request erasure, restrict processing, object to processing, and receive portable information. Where processing is based on consent, you may withdraw that consent at any time without affecting earlier lawful processing. Some rights are limited or do not apply in every circumstance.

To exercise a right, contact [email protected]. We may need to verify your identity. You also have the right to complain to the Information Commissioner’s Office. We would appreciate the opportunity to address your concern first.

Security and automated decisions

We use proportionate technical and organisational measures intended to protect personal information. No internet service can guarantee absolute security. We do not use information collected through this website to make solely automated decisions that produce legal or similarly significant effects.

Children

This is a business-to-business website and is not directed at children. We do not knowingly collect personal information from children through the enquiry form.

External links and changes

This website may link to other websites whose privacy practices we do not control. Please read their privacy information before providing personal data. We may update this notice when our processing, suppliers or legal obligations change. The latest version will always appear on this page.

Last updated

3 September 2026.